Shipping policy
Order Processing & Dispatch
We process and dispatch all verified orders within 1–3 business days after payment confirmation, cutting down customer waiting time to ensure fresh seafood products are delivered in good condition in a timely manner.
International Shipping & Delivery Time
Our standard international shipping typically takes 5–14 days to reach most global destinations. Delivery durations are estimated and may vary depending on shipping locations and local customs clearance progress. You can select the rush shipping option at checkout if you require expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page prior to payment, with zero hidden fees or undisclosed extra charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials specially designed for seafood transportation, effectively preventing product damage and leakage while maintaining optimal freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra security and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions on a case-by-case basis.
Customer Support
If you have any questions regarding shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to offer reliable assistance. Feel free to reach out anytime for prompt guidance via email: service@capesmart.shop or phone: +64 21 302 9481.
Thank you for choosing CALEB PETERSON! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.